GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION

Important Notice for International Customers
This English version is provided for convenience only. The German version is legally binding, and the contract language is German. Nothing in this Shipping & Payment Policy shall deprive consumers of the protection afforded to them by mandatory provisions of the law of their country of habitual residence, where applicable.

1. Scope of Application

These General Terms and Conditions apply to all orders placed by consumers via the HATELOVE online shop, as well as to individually agreed design commissions.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.

2. Contractual Partner

The purchase contract is concluded with:

HATELOVE
Proprietor: Dennis Utte
Lange Laube 18
30159 Hanover
Germany
Email: hatelove@duck.com

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.

By clicking the “Buy now”, “Place order with obligation to pay”, or a similarly clearly labelled button, you submit a binding offer to purchase the goods contained in the shopping cart.

Immediately after submitting your order, you will receive an automated order confirmation by email. This order confirmation documents receipt of your order, but does not yet constitute acceptance of your contractual offer.

The contract is concluded when we accept your order by means of a separate dispatch confirmation or dispatch the goods.

For individually agreed design commissions, the contract is concluded only once HATELOVE has expressly confirmed the commission in text form following prior consultation, for example by email.

4. Contract Language and Contract Text

The contract language is German.

We store the contract text. Your order details and these General Terms and Conditions will be made available to you by email with the order confirmation. If you use a customer account, you can view past orders there.

5. Prices and Payment

The prices applicable at the time of ordering apply. Shipping costs will be displayed to you in the checkout before completing the order.

In accordance with Section 19 of the German Value Added Tax Act (UStG), no VAT is charged or shown.

The available payment methods are displayed in the checkout.

For individually agreed design commissions, the prices and payment terms agreed in the offer or order confirmation apply.

6. Delivery and Made-to-Order Production

We deliver to the delivery address specified during the ordering process and to the delivery areas stated in the shop.

Information on delivery times and shipping costs can be found on the “Shipping & Payment” page and in the checkout.

Our products are produced after an order has been placed and subsequently dispatched. Production and shipping may be carried out by production and fulfilment partners commissioned by us.

Unless otherwise agreed, production or delivery time begins after conclusion of the contract and receipt of full payment.

HATELOVE remains the contractual partner and seller vis-à-vis customers. The statutory rights of consumers, in particular warranty rights and the statutory right of withdrawal, remain unaffected.

7. Retention of Title

The goods remain our property until full payment has been made.

8. Warranty

The statutory liability for defects applies.

9. Right of Withdrawal

Consumers have the statutory right of withdrawal. Details are set out in our separate withdrawal policy.

The fact that a regular product is manufactured only after an order has been received does not, by itself, exclude the statutory right of withdrawal.

An exclusion of the right of withdrawal may only be considered for genuinely personalised products where customers themselves provide binding individual specifications, such as a name, personal text, their own image, or a personal design.

10. Individual Design Commissions

10.1 Scope of Application

The following provisions apply additionally where HATELOVE undertakes an individual design service at the express request of a customer.

An individual design commission exists in particular when HATELOVE creates or adapts an individual motif, graphic, layout, text design, or comparable creative design based on the specific requirements of a customer.

These provisions do not apply to regular products in the online shop with fixed motifs, colours, and sizes specified by HATELOVE.

10.2 Scope of Services

The specific scope of services is determined exclusively by the individual offer, the order confirmation, or another agreement documented in text form.

HATELOVE owes the creation and delivery of the expressly agreed final design result.

Unless expressly agreed otherwise in text form, the following are not owed in particular: open working files, raw data, source files, print-ready files, sketches, drafts, intermediate steps, unselected variants, editable files, the transfer of exclusive rights of use, or the transfer of copyright, trademark, design, or other intellectual property rights.

A legal review regarding trademarks, copyrights, designs, names, personality rights, or other third-party rights is not part of the service unless expressly agreed separately.

10.3 Duties to Cooperate

The customer shall provide HATELOVE with all information, content, and materials required for implementation in a timely, complete manner and in technically usable quality.

This includes, in particular, texts, images, logos, templates, dimensions, colour specifications, print data, technical specifications, and other design requirements.

The customer assures that they hold all rights required for the agreed use of the content provided. The provided content must not infringe any third-party rights, in particular copyrights, trademark rights, design rights, naming rights, personality rights, or other intellectual property rights.

HATELOVE is not obliged to examine the legal admissibility, freedom from third-party rights, or registrability of the provided content.

The customer shall indemnify HATELOVE against third-party claims, including reasonable legal defence costs, insofar as such claims arise from an infringement of third-party rights caused by content provided by the customer and for which the customer is responsible.

Delays or additional work resulting from required content, information, materials, or approvals being provided late, incompletely, or in an unusable form shall reasonably extend agreed delivery periods. Any resulting additional work may be charged separately following prior notification.

10.4 Drafts and Revisions

Unless expressly agreed otherwise, the individual design commission includes two rounds of revisions.

A revision round consists of consolidated change requests relating to a draft submitted by HATELOVE.

The agreed revision rounds do not include, in particular, new design ideas, a fundamental change to the original requirements, subsequent extensions of the scope of services, additional motifs, additional variants, or further revision rounds.

Additional services will only be carried out following prior consultation and may be charged separately.

10.5 Acceptance

Upon completion, HATELOVE shall submit the agreed design result for review and acceptance.

The customer is obliged to review the design result within seven calendar days of receipt and declare acceptance, or refuse acceptance in text form while naming at least one specific defect.

If neither acceptance nor a justified refusal of acceptance is made within this period, the design result shall be deemed accepted. HATELOVE will expressly inform the customer in text form of this consequence when requesting acceptance.

Acceptance may not be refused due to insignificant defects. Statutory rights regarding defects remain unaffected.

10.6 Remuneration and Payment Terms

Unless expressly agreed otherwise, the agreed remuneration is due in full before work begins.

For more extensive or longer-running commissions, HATELOVE may agree on reasonable instalment payments. HATELOVE is entitled to begin work only after receipt of the agreed payment or instalment payment.

Additional services, in particular additional revisions, subsequent extensions of the scope of services, or services resulting from substantially changed requirements, shall only be provided following prior consultation and shall be charged separately.

10.7 Rights of Use

After full payment of the agreed remuneration, the customer receives a simple, non-exclusive, non-transferable, and non-sublicensable right to use the finally accepted design result.

The scope of the right of use is determined by the individual agreement. Unless otherwise agreed in text form, the right of use is limited exclusively to private and non-commercial use.

Without prior express agreement in text form, the following are in particular not permitted:

• commercial use of the design result;

• use for products, merchandise, or print-on-demand offers;

• use in online shops, on sales platforms, or in paid advertising;

• reproduction beyond the agreed purpose of use;

• editing, modification, or creation of derivative works;

• transfer to third parties;

• sublicensing;

• registration or use as a trademark, design, or other intellectual property right.

Open working files, raw data, source files, sketches, drafts, unselected variants, intermediate steps, and other working materials remain with HATELOVE. They are not part of the contract and may not be used, edited, reproduced, or passed on to third parties without HATELOVE’s prior express consent.

10.8 Portfolio and Attribution

HATELOVE may use the finally accepted design result for reasonable self-promotional purposes after it has been published by the customer, in particular in its own portfolio, on its website, on social media, in presentations, and in applications.

The customer may object to such use in text form before conclusion of the contract or before publication, for legitimate reasons.

For confidential, unpublished, or particularly sensitive projects, HATELOVE will not publish the design result without the prior consent of the customer.

HATELOVE may, where legally permissible, be named as the author or designer. The customer is only obliged to provide attribution if this has been expressly agreed.

10.9 Termination, Cancellation, and Failure to Cooperate

If the customer terminates an already confirmed individual design commission after work has begun, the statutory provisions apply.

HATELOVE may claim remuneration for services rendered up to the date of termination, as well as reimbursement of verifiable expenses already incurred. HATELOVE shall take into account expenses saved and any income earned, or maliciously failed to earn, through alternative use of its workforce.

If the customer fails to fulfil required duties to cooperate despite a reasonable request, particularly the provision of information, materials, or approvals, HATELOVE may set a reasonable deadline.

After the unsuccessful expiry of this deadline, HATELOVE is entitled to terminate the commission in accordance with statutory provisions or, where reasonable, continue on the basis of the information available up to that point.

10.10 Right of Withdrawal for Individual Design Commissions

Consumers generally have a statutory right of withdrawal in distance contracts. Details are set out in the separate withdrawal policy.

If HATELOVE begins the individual design service before the withdrawal period has expired at the customer’s express request, the right of withdrawal generally remains in force until the contract has been fully performed.

For a paid service, the right of withdrawal expires only once HATELOVE has fully performed the service, the customer has expressly agreed in advance that HATELOVE may begin performance before the withdrawal period expires, and the customer has confirmed that they lose their right of withdrawal upon full performance of the contract.

If the customer withdraws after expressly requesting that performance begin, but before the contract has been fully performed, HATELOVE may charge a reasonable amount corresponding to the proportion of services already performed up to the time of withdrawal in relation to the total scope of contractually agreed services, provided the statutory requirements are met.

11. Liability

We are liable without limitation for intent and gross negligence, as well as for culpable injury to life, body, or health.

In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to foreseeable damage typical for this type of contract. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely.

Otherwise, liability is excluded to the extent permitted by law.

12. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.

We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board.

Last updated: 16 July 2026