Terms of Service
GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION
1. Scope
These General Terms and Conditions apply to all orders placed by consumers via the HATELOVE online shop, as well as to individually agreed design commissions.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor attributable to their independent professional activity.
2. Contracting Party
The purchase contract is concluded with:
HATELOVE
Owner: Dennis Utte
Lange Laube 18
30159 Hanover
Germany
Email: hatelove@duck.com
3. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order.
By clicking the button "Buy now", "Order with obligation to pay" or a similarly clearly marked button, you submit a binding offer to purchase the goods contained in the shopping cart.
Immediately after sending the order, you will receive an automatic order confirmation by email. This order confirmation documents the receipt of your order but does not yet constitute acceptance of your contract offer.
The contract is concluded when we accept your order by a separate shipping confirmation or dispatch the goods.
For individually agreed design commissions, the contract is only concluded when HATELOVE expressly confirms the commission in text form, for example by email, after prior agreement.
4. Contract Language and Contract Text
The contract language is German.
The contract text will be stored by us. The order data and these GTC will be made available to you with the order confirmation by email. If you use a customer account, you can view past orders there.
5. Prices and Payment
The prices at the time of the order apply. Shipping costs will be displayed to you in the checkout before the order is completed.
In accordance with § 19 UStG, no sales tax is calculated or shown.
The available payment methods are displayed in the checkout.
For individually agreed design commissions, the prices and payment conditions agreed in the offer or in the order confirmation apply.
6. Delivery and Made-to-Order Production
We deliver to the delivery address specified in the order process and to the delivery areas mentioned in the shop.
Information on delivery times and shipping costs can be found on the "Shipping & Payment" page and in the checkout.
Our products are manufactured after order and then shipped. Manufacturing and shipping may be carried out by production and fulfillment partners commissioned by us.
Unless otherwise agreed, production or delivery time begins after conclusion of the contract and full payment receipt.
HATELOVE remains the contracting party and seller to customers. The statutory rights of consumers, in particular warranty rights and the statutory right of withdrawal, remain unaffected.
7. Retention of Title
The goods remain our property until full payment has been made.
8. Warranty
The statutory liability for defects applies.
9. Right of Withdrawal
Consumers have the statutory right of withdrawal. The details can be found in our separate withdrawal policy.
The production of a regular product only after receipt of an order does not, in itself, lead to the exclusion of the statutory right of withdrawal.
Exclusion of the right of withdrawal can only be considered for genuinely personalized products where customers themselves provide binding individual specifications, such as a name, a personal text, their own image, or a personal design.
10. Individual Design Commissions
10.1 Scope
The following provisions apply additionally if HATELOVE undertakes an individual design service upon explicit request from a customer.
An individual design commission exists in particular if HATELOVE creates or adapts an individual motif, graphic, layout, text design, or comparable creative design according to specific customer requirements.
These regulations do not apply to regular products in the online shop with fixed motifs, colors, and sizes specified by HATELOVE.
10.2 Scope of Services
The concrete scope of services results exclusively from the individual offer, the order confirmation, or another agreement documented in text form.
HATELOVE owes the creation and handover of the expressly agreed final design result.
Unless expressly agreed in text form, HATELOVE does not owe, in particular, open working files, raw data, source files, print data, sketches, drafts, intermediate steps, unselected variants, editable files, the transfer of exclusive rights of use, or the transfer of copyrights, trademark rights, design rights, or other intellectual property rights.
A legal review for trademark, copyright, design, name, personality, or other third-party rights is not part of the service unless expressly and separately agreed upon.
10.3 Obligation to Cooperate
The customer shall provide HATELOVE with all information, content, and materials necessary for the implementation in a timely, complete, and usable technical quality.
This includes, in particular, texts, images, logos, templates, measurements, color specifications, print data, technical specifications, and other design specifications.
The customer assures that they possess all rights required for the agreed use of the provided content. The provided content must not infringe any third-party rights, in particular no copyrights, trademark rights, design rights, name rights, personality rights, or other intellectual property rights.
HATELOVE is not obliged to check the legal permissibility, freedom from rights, or registrability of the provided content.
The customer indemnifies HATELOVE from claims by third parties, including reasonable costs of legal defense, insofar as these claims arise from an infringement of third-party rights by provided content for which the customer is responsible.
Delays or additional effort caused by the late, incomplete, or unusable provision of necessary content, information, materials, or approvals shall extend agreed delivery periods appropriately. Any resulting additional effort may be charged separately after prior notification.
10.4 Drafts and Revisions
Unless expressly agreed otherwise, the individual design commission includes two revision rounds.
A revision round comprises consolidated change requests to a draft submitted by HATELOVE.
Not included in the agreed revision rounds are, in particular, new design ideas, a fundamental change to the original specifications, subsequent extensions of the scope of services, additional motifs, additional variants, or further revision rounds.
Additional services will only be carried out after prior agreement and may be remunerated separately.
10.5 Acceptance
Upon completion, HATELOVE will submit the agreed design result for review and acceptance.
The customer is obliged to review the design result within seven calendar days of receipt and to declare acceptance or to refuse acceptance in text form, stating at least one specific defect.
If neither acceptance nor a justified refusal of acceptance occurs within this period, the design result shall be deemed accepted. HATELOVE will explicitly inform the customer of this consequence in text form when requesting acceptance.
Acceptance may not be refused due to immaterial defects. Statutory defect rights remain unaffected.
10.6 Remuneration and Payment Terms
Unless expressly agreed otherwise, the agreed remuneration is due in full before the start of processing.
For extensive or long-term orders, HATELOVE may agree on appropriate advance payments. HATELOVE is entitled to start processing only after receipt of the agreed payment or advance payment.
Additional services, in particular additional corrections, subsequent extensions of the scope of services, or services based on substantially changed specifications, will only be provided after prior agreement and will be charged separately.
10.7 Rights of Use
Upon full payment of the agreed remuneration, the customer receives a simple, non-exclusive, non-transferable, and non-sublicensable right of use for the final accepted design result.
The scope of the right of use is determined by the individual agreement. Unless a different agreement has been made in text form, the right of use is limited exclusively to private and non-commercial use.
Without prior express agreement in text form, the following are particularly not permitted:
the commercial use of the design result,
the use for products, merchandising or print-on-demand offers,
the use in online shops, on sales platforms or in paid advertising,
the reproduction beyond the agreed purpose of use,
the editing, modification or creation of derivative works,
the transfer to third parties,
the sublicensing,
the registration or use as a trademark, design or other intellectual property right.
Open working files, raw data, source files, sketches, drafts, unselected variants, intermediate steps, and other work statuses remain with HATELOVE. They are not subject of the contract and may not be used, edited, reproduced, or passed on to third parties without prior express consent from HATELOVE.
10.8 Portfolio and Attribution
HATELOVE may use the final accepted design result for appropriate self-promotional purposes after its publication by the customer, in particular in its own portfolio, on the website, in social networks, in presentations, and for applications.
The customer may object to this use in text form for legitimate reasons before concluding the contract or before publication.
For confidential, yet-to-be-published, or particularly sensitive projects, HATELOVE will not publish the design result without the prior consent of the customer.
HATELOVE may be named as the author or designer, insofar as legally permissible. An obligation of the customer to provide attribution only exists if this has been expressly agreed upon.
10.9 Termination, Cancellation, and Lack of Cooperation
If the customer terminates an already confirmed individual design commission after the start of processing, the statutory provisions apply.
HATELOVE can demand remuneration for the services rendered up to the time of termination as well as reimbursement of demonstrable, already incurred expenses. In doing so, HATELOVE will take into account saved expenses and what was acquired or maliciously not acquired by alternative use of the workforce.
If the customer, despite reasonable request, does not comply with necessary cooperation obligations, in particular the provision of information, materials or approvals, HATELOVE can set a reasonable deadline.
After the fruitless expiry of this deadline, HATELOVE is entitled to terminate the order according to the statutory provisions or, if reasonable, to continue on the basis of the information available up to that point.
10.10 Right of Withdrawal for Individual Design Commissions
Consumers generally have a statutory right of withdrawal in distance contracts. The details can be found in the separate withdrawal policy.
If HATELOVE, at the express request of the customer, begins the individual design service before the expiry of the withdrawal period, the right of withdrawal generally remains in effect until the contract is fully performed.
The right of withdrawal for a paid service only expires if HATELOVE has fully performed the service, the customer has previously expressly agreed that HATELOVE begins the service before the expiry of the withdrawal period, and the customer has confirmed that they lose the right of withdrawal with the complete performance of the contract.
If the customer withdraws after expressly requesting the start of the service, but before the contract is fully performed, HATELOVE may demand a reasonable amount corresponding to the proportion of the services already rendered up to the withdrawal in relation to the total scope of the contractually agreed services, provided that the legal requirements are met.
11. Liability
We are liable without limitation for intent and gross negligence, as well as for culpable injury to life, body or health.
In the event of slight negligence in violating essential contractual obligations, our liability is limited to the foreseeable, contract-typical damage. Essential contractual obligations are obligations whose fulfillment is essential for the proper execution of the contract and on whose observance you may regularly rely.
Otherwise, liability is excluded to the extent permitted by law.
12. Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as it does not deprive the protection of mandatory provisions of the law of the state of habitual residence.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Status: 2026-07-16